Frequently Asked Questions

Everything you need to know about your Shop Cap City experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. International orders may take 10-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Can I track my order in real-time?

Yes! Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

Are your products ethically sourced?

At Shop Cap City, we prioritize quality and ethics. We partner exclusively with manufacturers who adhere to fair labor practices and sustainable production standards.