Returns & Exchanges

At Shop Cap City, we want you to be completely satisfied with your headwear; if your order isn't a perfect fit, you can return or exchange unworn items within 30 days of delivery. Please ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email.

3

Package Your Items

Securely pack your caps in their original box to prevent crushing during transit and attach the return shipping label to the outside.

4

Drop Off and Track

Drop your package at any authorized carrier location and keep your tracking number handy until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing